Warranty - Wood Swing

Our Commitment to Your Satisfaction: Understanding the Wood Swing Warranty

 

Dear Valued Customer

At Sindhu Soul Craft we take immense pride in crafting high-quality wooden swings using the finest Sheesham wood. Your satisfaction is our top priority, and we want you to make your purchase with confidence. To ensure peace of mind, we offer an industry-leading 40-month warranty on all our wood swings. Understanding that some of our customers may be located remotely, we want to transparently outline our warranty fulfillment process. Here's what you can expect:

Warranty Coverage: Our 40-month warranty covers any defects in materials or craftsmanship, providing you with assurance that your Sheesham wood swing is built to last. This warranty is a testament to the confidence we have in the durability and longevity of our products.

Remote Customer Support: For our valued customers who may be located at a distance, our remote customer support team is dedicated to addressing any warranty-related concerns promptly. Here's how the process works:

Contact Us: Should you encounter any issues covered by our warranty, simply reach out to our customer support team. You can contact us via phone or email, providing a detailed description of the concern along with supporting images.

Assessment: Our team will carefully review the information provided and may request additional details to better understand the issue.

Resolution: Depending on the nature of the concern, we will work with you to determine the most suitable resolution. This may involve providing replacement parts, offering repair solutions, or in certain cases, replacing the entire swing.

Shipping and Logistics: We understand that shipping large items can be a concern. In the event that a physical inspection or replacement is required, we will guide you through the shipping process. Our team will provide clear instructions on packaging and arrange for the most convenient shipping method. You’re Satisfaction, Our Guarantee: At Sindhu Soul Craft, we stand by the quality of our Sheesham wood swings. Our warranty is a testament to our commitment to your satisfaction. Rest assured, no matter where you are, we will strive to make your warranty experience as smooth and hassle-free as possible. Thank you for choosing Sindhu Soul Craft. We appreciate your trust in our craftsmanship, and we look forward to providing you with a delightful swinging experience for years to come. If you have any further questions or concerns regarding our warranty, please don't hesitate to contact our customer support team at [sindhusoulcraft@gmail.com].

Best Regards,
Pradeep Kumar Aswani
Founder and CEO Sindhu Soul Craft a division of JET India
aswani.pradeep@gmail.com